Refund Policy of CalmBridgePrairie
Last Updated: January 1, 2023
Thank you for choosing CalmBridgePrairie for your meal experiences. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy spans a timeframe of 30 days from the date of purchase. Please read the following policy to understand how we handle refunds for our London, United Kingdom location at 43 Bedford Street, Westminster, WC2E 9HA.
Order Cancellation
If you wish to cancel your order, you may do so within 10 minutes of placing the order by contacting us at +44 20 7946 0958. After this window, we cannot guarantee cancellation as the order might have been processed.
Refund Eligibility
To be eligible for a refund, kindly see the following circumstances where we provide refunds:
- If your order has not been received and was marked as delivered in our system.
- In case of receiving the wrong item that doesn't meet your order specifics, provided that the item remains uneaten and is returned in its original packaging.
- If your order contains an item with a significant discrepancy in size or ingredient composition from what was described on our website calmbridgeprairie.sbs.
However, please note that we cannot offer refunds in the following scenarios:
- Orders that have been completed and received, with no significant issue reported within 2 hours of receipt.
- Taste preferences or change of mind after the order has been delivered.
- Any orders placed outside our official website calmbridgeprairie.sbs or direct phone line +44 20 7946 0958.
How to Request a Refund
If you meet the eligibility criteria, you may request a refund by:
- Calling our support team at +44 20 7946 0958 with your order details and the issue faced.
- Provide evidence if required, such as a photo of the wrong item.
- Returning any incorrect or unsatisfactory item in its original packaging to our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Processing Refunds
We will notify you once we have received your return and inspected it. If your refund is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days depending on your card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again followed by contacting your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +44 20 7946 0958.
Non-refundable items:
- Gift certificates
- Any item not in its original condition or is damaged due to reasons not due to our error
Changes to the Refund Policy
CalmBridgePrairie may update this refund policy periodically. We will notify you of any changes by posting the new policy on this page with an updated ‘last modified’ date at the top of this page.
For further questions and inquiries regarding our refund policy, please contact us at +44 20 7946 0958.